Welcome Hub operations lead - Shape inclusive and vibrant communities

Om stillingen

We are seeking a dynamic Operations Manager based in Arendal to lead and innovate our welcome service activities, playing a crucial role in shaping the experiences of internationals & newcomers to our region as they transition into their new lives, making it both a rewarding and impactful position.

Hva vi ser etter

Professional Qualifications:

• Experience in operations management and team leadership, with a track record of strategic planning and execution.

• Strong communication and interpersonal skills, essential for effective team management and external partnerships.

• Excellent problem-solving and project management skills, capable of overseeing multiple projects simultaneously and continuously improving operations.

• Financial knowledge with experience in budgeting and resource management.

• Proficiency in leveraging technology for operational efficiency and communication.

Personal Attributes:

• Demonstrated commitment to our values of inclusion and collaboration, with a deep understanding of cultural competency.

• Adaptability and flexibility in managing changing priorities and diverse needs, including evening and weekend work as needed for events.

• Outstanding networking and connecting skills to build and maintain relationships with a range of stakeholders.

• Customer service orientation with a focus on providing exceptional service to all community members.

• Strong advocacy and empathy skills, ensuring the needs of international workers and their families are met and supported.

• Proactive and Self-Motivated: Actively takes initiative and is self-driven, consistently seeking opportunities to innovate and enhance our services to better meet the needs of our users and customers. Demonstrates resilience and enthusiasm in achieving organizational goals.

Arbeidsoppgaver

Key Responsibilities:

• Leadership and Oversight: Oversee the delivery of welcome services, ensuring all activities are aligned with our processes.

• Event Coordination and Oversight: Manage the planning and execution of Welcome Hub events, ensuring high attendance and significant community impact. Collaborate with partners to co-create events that effectively utilize and integrate existing community resources.

• Educational Program Management: Oversee recruitment and administrative processes for Norwegian language courses and other informational seminars in collaboration with our partners.

• Stakeholder Engagement: Develop and maintain relationships with local stakeholders, aligning our activities with their goals and ensuring collaborative success.

• Strategic Marketing and Communication: Develop and execute marketing strategies to enhance the visibility and impact of Welcome Hub activities.

• Community Hub Strategy: Lead the volunteer team, supporting initiatives and activities that promote social inclusion and community involvement.

• Interface with Talent Hub: Ensure seamless support and alignment between Welcome Hub activities and Talent Hub for newcomers needing employment and skill development.

• Grant Writing and Management: Identify and secure funding for local initiatives in collaboration with partners. Responsibilities include researching grants, preparing applications, managing relationships with funders, and reporting on project progress.

Vi tilbyr

• A key role in an organization that has a significant impact on the local community and the integration of international residents and newcomers.

• The opportunity to work strategically and operationally with a wide range of interesting and meaningful tasks.

• A dynamic work environment with dedicated colleagues and a broad network of partners.

• Flexible working hours and locations to accommodate professional and personal needs, including remote work, on-site engagements, and regional travel. Expect some evening and weekend work aligned with event schedules.