Manager Business Support
Om stillingen
Type of contract: Permanent
"Our people are the heart of Norwegian.
We embrace a culture of diversity, equality and inclusion.
Embracing this culture is critical to our business success and makes us stronger together.
Our people have different knowledge, experiences, and backgrounds,
but all share a passion for our vision; to become the most loved and trusted airline in Europe".
Are you our new Manager Business support?
As Manager business support in the Systems and Innovation team you will be working closely together with a tight team of colleagues in Fornebu and Mosjøen.
You will lead a team of dedicated system specialists who work hard to ensure that the solutions we are responsible for work flawlessly so that our agents can provide great service to our customers. In your daily work it will be important to maintain a close dialogue with the extended Customer Care organization so that any issues are recorded and followed up with our suppliers.
What is it like to work at Norwegian:
Norwegian has a vision to be the most loved and trusted airline in Europe. To help us get there we need a diverse and vast workforce. Together we have a Shared purpose in bringing our vision to life.
Whatever your role, you can make Engaging connections at Norwegian every day. We care for, encourage, and cheer each other on.
People with different ideas, ways of doing things and different backgrounds are always welcome.
- Fasten your seatbelt for an exciting journey!
In this role you will be responsible for:
You are our ideal candidate if:
We can offer:
There are lots of benefits that go beyond a competitive salary once you join us as a colleague. We aim to reward, support and develop our people in their chosen career.
Could this be the start of an amazing journey?If you love the thought of working with us, click the Apply Now button to complete your application. You will need to upload a recent copy of your CV.
Please note:We can only accept applications that have been submitted through our recruitment system. We will accept your CV in either English or a Scandinavian language.
Do you have any questions?
Or need any help with your application? We are here to support you, please contact:
Oddbjørn Hansen
Title:Director Customer Care Innovation and Systems
Email:[email protected]
"We care for each other, our customers and our environment as we navigate the skies
- the Norwegian way"
Fasten your seatbelt for an exciting journey!
Travel required: Some travelling must be expected
Application deadline: 18.09.2025
Our Story
The Norwegian story began almost three decades ago - we were founded in 1993 but only began operating as a low-cost carrier with Boeing 737 aircraft in 2002. Our core values have remained the same since the beginning - to offer affordable fares for all and to allow customers to travel the smart way by offering value and choice throughout their journey.
The Norwegian brand expanded across the globe as the airline launched short haul services across Europe and then entered the long-haul sector serving the US, Asia and South America. In 2018 the company changed course to focus on core destinations and the right sizing of the airline in response to customer demand and global industry trends.
The rapid global spread of COVID-19 throughout 2020 and into 2021 accelerated this process and in January 2021 the company announced a simplified business structure and a dedicated short haul only network concentrating on a broad range of domestic routes in Norway, across the Nordics and to key European destinations.
"Our people are the heart of Norwegian.
We embrace a culture of diversity, equality and inclusion.
Embracing this culture is critical to our business success and makes us stronger together.
Our people have different knowledge, experiences, and backgrounds,
but all share a passion for our vision; to become the most loved and trusted airline in Europe".
Are you our new Manager Business support?
As Manager business support in the Systems and Innovation team you will be working closely together with a tight team of colleagues in Fornebu and Mosjøen.
You will lead a team of dedicated system specialists who work hard to ensure that the solutions we are responsible for work flawlessly so that our agents can provide great service to our customers. In your daily work it will be important to maintain a close dialogue with the extended Customer Care organization so that any issues are recorded and followed up with our suppliers.
What is it like to work at Norwegian:
Norwegian has a vision to be the most loved and trusted airline in Europe. To help us get there we need a diverse and vast workforce. Together we have a Shared purpose in bringing our vision to life.
Whatever your role, you can make Engaging connections at Norwegian every day. We care for, encourage, and cheer each other on.
People with different ideas, ways of doing things and different backgrounds are always welcome.
- Fasten your seatbelt for an exciting journey!
In this role you will be responsible for:
- Ensure all systems are optimised and assist in facilitating structural system changes
- Coordinate administrative access in systems
- Build and maintain expertise to provide support to the Customer Care organization
- Monitor performance of external suppliers and ensure delivery according to SLA
- Collaborate with stakeholders to develop, update, and implement policies and procedures
- Act as a knowledge resource within the organization, sharing expertise on best practices
- Personnel responsibility
- Lead, mentor and develop key personnel to build a high-performing team
- Ensure cost efficiency in collaboration within the team
- Create and deliver training materials to upskill internal teams in managing they daily tasks
- Participate in projects or initiatives related to Customer Care
- Meet with internal and external stakeholders, travel must be expected
- Support broader customer care efforts as needed, contributing to Norwegian's overall commitment to exceptional customer service
You are our ideal candidate if:
- You have extensive knowledge of and experience working with customer care systems and digital customer care channels, in collaboration with IT
- You have extensive experience from the travel industry, aviation or airline operations, with a minimum of 7 years in a similar role.
- You have good understanding of the airline-specific customer journey
- You have good financial understanding
- You have knowledge about products, rules, and regulations within the Norwegian Group
- You have excellent IT skills
- You are Innovative
- You are flexible and solution orientated
- You would like to develop professionally
- You are fluent in Norwegian/Scandinavian and English skills, both oral and written
- You have a approach to operational challenges with and solution oriented and a "can do" attitude
- You are highly analytical and solution-oriented, with strong decision-making capabilities
- You have excellent communication and interpersonal skills, with the ability to influence and collaborate across teams
- Self-driven and structured, with a strong sense of accountability and ownership
- You can technologically adept, with a passion for innovation and process improvement
- You are empathetic and customer-focused, demonstrating a commitment to providing exceptional service
We can offer:
There are lots of benefits that go beyond a competitive salary once you join us as a colleague. We aim to reward, support and develop our people in their chosen career.
- Travel in Europe and beyond with massively discounted employee priced tickets with Norwegian and our partner airlines
- We have good pension schemes
- Get comprehensive medical and travel insurance
- You will have the flexibility to combine working from our office and from home
- We offer a competitive salary
- Possibility to participate in activities run by Norwegian SportsClub
- Opportunity to join our share saving plan
Could this be the start of an amazing journey?If you love the thought of working with us, click the Apply Now button to complete your application. You will need to upload a recent copy of your CV.
Please note:We can only accept applications that have been submitted through our recruitment system. We will accept your CV in either English or a Scandinavian language.
Do you have any questions?
Or need any help with your application? We are here to support you, please contact:
Oddbjørn Hansen
Title:Director Customer Care Innovation and Systems
Email:[email protected]
"We care for each other, our customers and our environment as we navigate the skies
- the Norwegian way"
Fasten your seatbelt for an exciting journey!
Travel required: Some travelling must be expected
Application deadline: 18.09.2025
Our Story
The Norwegian story began almost three decades ago - we were founded in 1993 but only began operating as a low-cost carrier with Boeing 737 aircraft in 2002. Our core values have remained the same since the beginning - to offer affordable fares for all and to allow customers to travel the smart way by offering value and choice throughout their journey.
The Norwegian brand expanded across the globe as the airline launched short haul services across Europe and then entered the long-haul sector serving the US, Asia and South America. In 2018 the company changed course to focus on core destinations and the right sizing of the airline in response to customer demand and global industry trends.
The rapid global spread of COVID-19 throughout 2020 and into 2021 accelerated this process and in January 2021 the company announced a simplified business structure and a dedicated short haul only network concentrating on a broad range of domestic routes in Norway, across the Nordics and to key European destinations.
Norwegian Air Shuttle Asa
BedriftNorwegian Air Shuttle Asa
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