E2E Logistics & Customer Service Executive (12 months long fixed term contract)

Om stillingen

The Role

Join Imperial Brands - an inclusive, innovative global FMCG business powered by 25,000 employees worldwide!

We're looking for a motivatedE2E Logistics & Customer Service Executive (12 months long fixed term contract)to join our Oslo team and help ensure seamless logistics and outstanding customer service for the Norwegian market.

In this role, you'll support day‑to‑day Secondary Logistics and Customer Service operations, from managing orders, returns, and destruction handling, to resolving customer complaints and ensuring full T&T compliance. You'll help secure market supply by preventing out‑of‑stocks, maintaining strong service levels, and overseeing our local 3PL hub.

You'll contribute to annual budget, concept, and contract reviews, support trade promotions and stock builds, and drive continuous improvement in the customer ordering process. As the local logistics contact for global Supply Chain teams, you'll help ensure stable operations and accurate sell‑in forecasting within our IBP/ITP framework.

If you're ready to make an impact in a dynamic FMCG environment - we'd love to hear from you!

Principle Accountabilities

• Support end‑to‑end secondary logistics and customer service operations in Norway, ensuring smooth order execution, high service levels, and effective 3PL performance
• Ensure reliable market supply by preventing OOS, supporting forecasting processes, and enhancing planning accuracy using customer‑driven insights.
• Coordinate logistics execution across factories, suppliers, cluster, and market, including import flows, warehousing, freight alignment, and process optimization.
• Drive customer collaboration and issue resolution, handling constraints, returns, complaints, and root‑cause analysis with structured reporting.
• Oversee compliance, customs handling, destruction processes, and regulatory logistics obligations while maintaining strong relationships with relevant authorities.
• Support cross‑functional stakeholders with logistics insights, stock‑build activities, and risk/opportunity identification to enable commercial and operational plans.

Skills and Experience Required

• Good level experience in Logistics, Supply Chain and Customer Service
• Excellent English skills (written and spoken) and at least communicative level of Norwegian language
• Very good knowledge in MS Office (particularly Excel) and experience in SAP (R/3 particularly Material Management and Finance) and Supply Chain related data system knowledge (T&T, EDI, etc.)
• Awareness & understanding of the relevant Occupational Health & Safety legislation
• Excellent communication skills as well as proven negotiation, collaboration and interpersonal leadership skills
• Strong ownership and motivation skills; a team player

Everyone Belongs

Everyone belongs in Imperial. We are proud of being a truly inclusive organisation. We encourage and welcome applications from people of all ages, genders, ethnicities, nationalities, disabilities, sexual orientation, religions or beliefs and of neuro divergence. We give fair and equal consideration to all our applicants. Please contact us at [email protected] to let us know if we can provide support in helping you complete an application and/or attend an interview.

What we offer

In return for playing your part in building our future, you will receive a comprehensive compensation package with salary, bonus scheme and further benefits as well inspiring places to work and collaborate with purpose. Here at Imperial we will give you the opportunity to grow and learn, innovate at pace and be a part of our purpose to forge a path to a healthier future for moments of relaxation and pleasure for our consumers.

Next steps

Everyone belongs in Imperial. We are proud of being a truly inclusive organisation. We encourage and welcome applications from people of all ages, genders, ethnicities, nationalities, disabilities, sexual orientation, religions or beliefs and of neuro divergence. We give fair and equal consideration to all our applicants. Please contact us at [email protected] to let us know if we can provide support in helping you complete an application and/or attend an interview.

Everyone Belongs

We're a truly international company, fourth largest in our industry and operating across 120 markets. An inclusive, innovative global FMCG business supported by 25,000 employees. As we embrace a new era of growth, we are transforming. Our ways of working and culture are driven by a challenger mindset, constantly questioning the status quo where people can bring their best selves to work. Our agility and collaboration are driving our ambitions, innovation and success all supported by our award-winning development programmes that creates exciting and rewarding career opportunities for all. Encouraging inclusion at local levels and supporting a developing and robust diversity agenda globally, we're fully committed to creating and maintaining an environment that celebrates and respects difference.

As a matter of policy, Imperial Tobacco or its subsidiaries never requests or requires payment as part of any recruitment process.